Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that online gaming should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. Gambling always carries risk, and the house always has a mathematical advantage. Please only gamble with money you can afford to lose.

Age Verification

You must be 18 years of age or older to use Mystake and participate in any gambling activities. This is a legal requirement in the United Kingdom. If you are under 18, please do not access our services.

If you are aware of anyone under 18 using our platform, please contact us immediately at our customer support team.

Warning Signs of Problem Gambling

Please be aware of these warning signs that may indicate problem gambling:

• Spending more time or money on gambling than intended
• Continuously trying to recover losses by gambling more ("chasing losses")
• Hiding your gambling activity from family, friends, or partners
• Borrowing money to fund gambling activities
• Neglecting work, school, or family responsibilities due to gambling
• Experiencing mood swings or irritability related to gambling
• Using gambling as an escape from stress, anxiety, or depression
• Unsuccessful attempts to reduce or stop gambling
• Feeling anxiety or restlessness when not gambling
• Gambling with increasing amounts to achieve the same excitement

If you recognise any of these signs in your own behaviour, please seek help immediately.

Responsible Gaming Tools

Mystake provides a range of tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose in a given period
• Reality Checks: Receive periodic reminders of how long you have been gaming and how much you have spent
• Time-Out: Temporarily restrict access to your account for a period you choose (hours, days, or weeks)
• Self-Exclusion: Permanently close your account and exclude yourself from all Mystake services for an extended period

To access these tools, log into your account and visit the Responsible Gaming section in your player settings. You can also contact our customer support team for assistance.

Support Organisations

If you are experiencing problem gambling or need support, please contact one of the following organisations:

United Kingdom

• GamCare - Free, confidential support and counselling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free and confidential)
• GamStop - National Self-Exclusion Scheme for online gambling
  www.gamstop.co.uk
  Register to self-exclude from all online gambling operators
• Gamblers Anonymous - Peer support and recovery meetings
  Telephone: 0800 088 6800

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help, Reach Out Today

Problem gambling is a serious issue, but support is available. If you or someone you know is struggling with gambling, please do not hesitate to contact one of the support organisations listed above. Professional advisors are available to provide confidential help and guidance.

Your wellbeing is important to us. Gambling should always remain fun and within your control.